Privacy Policy – Oikos – January 2017

Danone Inc. ("Danone"), Canadian manufacturer of DANONE® branded yogurt as well as other brands of dairy products such as OIKOS, DANACTIVE, ACTIVIA, DANINO, CREAMY, DANETTE has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and use practices for the current Web Site, pages to which it links which refer to the present Privacy Statement, as well as for any personal information collected by Danone for other promotional activities and/or contests (collectively referred to as the « Site »).

The present policy (« Privacy Policy ») regulates your access and use of the Site and serves to inform you of our policy pertaining to the collection, use and disclosure of information that you may provide, whether intentionally or unintentionally, by your use of the Site or by participating in other Danone promotional activities.



Danone does not collect any personal information about you during your visit to this Web Site unless you provide that information voluntarily by sending an e-mail or initiating an online transaction such as a survey, registration, sweepstakes or contest entry. You may choose not to send us an e-mail, respond to a survey, or enter a sweepstakes contest. While your choice not to participate in these activities may limit your ability to receive specific services or products through the Site, it will not prevent you from requesting services or products from Danone by other means and will not normally have an impact on your ability to take advantage of other features of the Site, including browsing or downloading publicly available information. If you would like to participate in Danone promotions and do not wish to enter personal information through this Site, contact the person named at the end of this policy statement.

The Site may actively collect information from visitors by asking specific questions as well as by giving visitors the opportunity to communicate with us by e-mail via the Site. Furthermore, should registration to this Site be available, it will be necessary for you to submit certain personally identifiable information, as described below, in order to register.


The purpose of collecting information via this Site is generally to create a database of information regarding users of the Site, including but without limiting the generality of the foregoing, their names, phone numbers, gender, addresses and e-mails. The collection of information allows us to provide you with information contained on our Site or other type of information regarding Danone and its products or to provide you with answers to your questions.

Information collected may be forwarded to various third parties who provide marketing research, customer service and web-related services. We may also use your information to serve our Site, to communicate information to you, to improve our products, services and our Site, for marketing, promotional or research purposes or to communicate product information and other information pertaining to Danone and its affiliates.

You authorize Danone to collect and to retain all relevant information relating to your use of this Site and you hereby authorize any party to provide us with such information. You understand and agree that unless you notify Danone of the contrary by e-mailing us, you further authorize us to disclose, on a confidential basis, to any party with whom Danone has business relations, all relevant information relating to your dealings with us and this Site.

Danone retains the information collected securely as part of our third party's consumer affairs database. We do not analyze the personally identifiable information submitted by users of the Site for any purpose other than the purposes set forth herein and we do not rent, sell or distribute personally identifiable information to third parties other than as described above.


By using the Site, you are indicating your acceptance to follow and be bound by the Privacy Policy in its entirety, as it may be modified from time to time without prior notice or indication to you to that effect, as well as by the Terms and conditions of use of the Site, as published from time to time by Danone.

By using the Site, you are also indicating your understanding of the fact that whenever you submit information through this Site, you explicitly authorize us to collect, use and disclose such information within the parameters set out in the present Privacy Policy, as amended from time to time.


Personally identifiable information refers to information that can be used to identify you, such as, for example, your name, birth date, address, e-mail address, or any other information of similar nature.


What are cookies?

Well unfortunately you can’t dunk them in your tea. Cookies are small pieces of information that we store on your computer so we can remember certain things about you. They help us to make sure the Oikos website is as good as it can be. If you read on, we’ll tell you what information we store in these cookies and why we need it. We’ll also let you know how you can stop us storing these cookies on your computer if you want to. The website wouldn’t work as smoothly as we’d like it to without them!

The information we store

When you visit our website we place a cookies on your computer to enable you to browse from page to page without having to log in. These cookies are deleted when you leave our website. We also use cookies to remember who you are so that you can log back into the site again more easily and so that we can see which bits of our web site you visit and for how long to help us to make our website better. These cookies persist on your computer until you delete them.

We also use cookies when you sign up to our Danone database. These cookies remember who you are and sometimes are used to determine what internet adverts you see. We do this so that we don’t serve you with inappropriate and un-necessary banner ads. For example, if you have already signed up to our Loyalty programs, we don’t want to continue to show you an advert for that, so the internet advertising cookie tells us to serve you with something more appropriate. These cookies persist on your computer until you delete them.

The cookies don’t store very much information at all and certainly don’t store any of your personal information. Our cookies are usually encrypted and can only be read by our servers. The cookies are generally there to communicate with our servers to help us to make our web site work better for you. It’s our way of making the Oikos website as good as it can be, so we hope you don’t mind too much!

Our friend’s cookies

Sometimes we use cookies stored by other companies that we trust, like Google. We use a program called Google Analytics. This is a tool that helps us understand how you use the site and the ways we can improve it. Google Analytics stores cookies on your computer, which let us know how long you spend on the site and the pages that you visit.

To learn more about Google analytics, check out their official page Cookies Google Analytics.

Turning off cookies

Of course you can still visit our web site and decline to allow us to use cookies – that’s your choice. It may mean that certain parts of the website don’t work as well as if you did allow us to use cookies – but it will not stop you using our web site. If you really don’t want us to store cookies on your computer, you can turn them off. All you need to do is adjust your settings in your browser. Just click on “Help” in your browser to learn how to do this.

Want to know more?

Hopefully we've answered all your questions about cookies. However, if you have any more, feel free to contact us.


It is neither our goal nor intention to collect or post personal information from children under the age of eighteen without their parent's or guardian's consent. Danone does not knowingly provide any personally identifying information collected from children, regardless of its source, to any third party for any purpose whatsoever. When a child submits information to the current Site, the child's parent or guardian receives an e-mail alerting them to the child's registration and provides instructions on how the parent could delete the child's registration, if so desired. Although children may be allowed to participate in contests, if a child wins, notification and prizes are sent to the parents or guardians identified in the initial registration process. Danone encourages parents and guardians to spend time online with their children and to participate in the interactive activities offered on the Sites.

Notwithstanding the foregoing, it is possible that we nevertheless collect such information from children if same is provided to us. We therefore encourage parents to inform their children about the possible consequences of using the Site and disclosing information through the said Site. We will not assume any responsibility with respect to the use of the Site or disclosure of information via the Site by children.



Visitors who send emails to us may request that personal information be changed or deleted from our databases. In order to review the personal information that has been collected about you or make a request that we modify or delete your information, please click here to send an email to Danone via our Contact Us section.


Our hosting agency institutes commercially reasonable systems security including firewalls to protect your personally identifiable information as it is transmitted to our Site and to protect such information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Physical measures, such as, locked filing cabinets and restricted access to offices. Organizational measures such as security clearances on a "need to know" basis and finally technological measures like the use of passwords and encryption. Danone also trains and brings awareness to its employees as to the importance of privacy, confidentiality and security of the personal information of our clients.

You should note that no Internet transmission is ever fully secure or error-free, which is why we make no warranties as to the security of any information that you submit electronically as this will be done at your own risk. More particularly, e-mail sent to or from this site may not be secure, and you should therefore keep this in mind when deciding what information you provide us with through e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is solely your responsibility to safeguard them.


The Site may provide links to other websites. Please be aware that these other Web sites are not under our control and that this Privacy Policy and the Terms and Conditions of use referred to above do not apply to such linked websites. Consequently, we encourage you to read the privacy policy and terms and conditions of use of every website you visit.


By using our Web Site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose this information.


For questions regarding the Site, please click here to send an email to Danone. Individuals requiring information or wishing to file a complaint in connection with matters relating to this Policy, may contact Danone's Chief Privacy Officer at the following address:

Chief Privacy Officer

100, rue de Lauzon
Boucherville (Québec)
J4B 1E6

Effective Date: January 1st, 2004 Last update: December 1st, 2016